Frequently Asked Questions (FAQ)

1. What is your shipping time to Sweden?

Our average delivery time to Sweden is 7-14 business days, depending on the product and your location. Some high-demand products may take slightly longer. You’ll receive a tracking number once your order is shipped.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within Sweden. However, express shipping options may be available at checkout for an additional fee.

3. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link. You can also track your order on our Track Order page using your order number.

4. Where do you ship from?

We work with international suppliers and warehouses from Europe, Asia, and the US. We carefully select the fastest and most reliable shipping option for your order.

5. Can I return or exchange my order?

Yes! We offer a 14-day return policy. If you're not satisfied with your order, you can return it within 14 days of receiving it for a refund or exchange. The item must be unused and in its original packaging.

6. What if my order is damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact our support team at [your email] within 48 hours of receiving your package. We’ll arrange a replacement or refund.

7. What payment methods do you accept?

We accept all major payment methods, including:
✅ Visa / Mastercard
✅ Klarna (Buy Now, Pay Later)
✅ PayPal
✅ Apple Pay & Google Pay

8. Can I cancel my order after placing it?

We process orders quickly, but if you need to cancel, please contact us within 12 hours of placing your order. Once shipped, we can’t cancel, but you can return the item upon delivery.

9. Do I have to pay customs fees or VAT?

Orders shipped within Sweden and the EU do not have additional customs fees. However, for international orders outside the EU, customs charges may apply.

10. How can I contact customer support?

Our support team is available Monday to Friday, 9 AM – 6 PM (CET). You can reach us via:
📧 Email: [your email]
💬 Live Chat: Available on our website
📱 WhatsApp: [your number]